Click to Watch YouTube FAQ Playlist

Or you can scroll below and read through our traditional FAQ section. If you can't find your answer, email support@atreyurunning.com

Most Frequently Asked:

Although we don't have a firm restock date for The Artist, you can count on an official announcement via our social media platforms and newsletter as soon as we're ready to rock and roll.

Want to be notified? Sign up for our waiting list here.

We currently ship to the following international countries: Australia, Canada, Germany, Singapore, Thailand, and The United Kingdom. Want to request a country? Please reach out to our athlete experience team at support@atreyurunning.com

Watch our latest video update here.

Returns must be requested within 30 days of purchase. Begin the return process here.

For more info, please explore our refund policy here.

Please note: All international sales are final. We do not accept returns of any kind. 

Exchanges must be requested within 30 days of purchase. Begin the exchange process here.

For more info, please explore our refund policy here.

Please note: All international sales are final. We do not accept exchanges of any kind. 

Although we don't have a firm restock date for The Base Model, you can count on an official announcement via our social media platforms and newsletter as soon as we're ready to rock and roll.

Shop available sizes and colorways here.

Although we don't have a firm release date for new colorways, you can count on an official announcement via our social media platforms and newsletter as soon as we're ready to rock and roll.

Rest assured, they are en route!

Shop available colorways here.

Safely wash your dirty running shoes by following these 6 easy steps: 

1. Remove the shoelaces. 

2. Remove the sock liner (not a requirement). 

3. Place the shoes + laces in the washing machine.  

4. Add a very small amount of laundry detergent. 

5. Wash using cold water. 

6. Air dry away from direct sunlight. 

Enjoy your freshly cleaned shoes!

Watch our video tutorial here.

Our shipping carriers (USPS & UPS) work independently from Atreyu Running Company, therefore we are not responsible for any lost or stolen packages. 

That being said, if your package goes missing, we recommend these steps: 

1. Hang tight. It is possible that your package was pre-scanned by the carrier prior to delivery. We suggest waiting an additional 1-2 business days for the package to arrive before filing a claim. 

2. Personally file a claim with the carrier in question - USPS or UPS. 

3. Reach out to our athlete experience team at support@atreyurunning.com. They are available to help guide you throught the process. 

Learn more here.

We recommend sizing up 1/2 size from what you regularly wear in other running shoes. The Base Model fits slightly more snug than other similar brands.

Want to double check? Please reach out to our Athlete Experience team at support@atreyurunning.com.

Due to limited space and resources, we will no longer be accepting outreach returns. However, we believe that recycling is important and encourage our athletes to continue donating their old shoes. 

Here are two trusted resources for all of your recycling needs: American Textile Recycling Service & Soles4Souls

What our latest video update here.

Once your order has been placed, we cannot retroactively update the shipping address. We can, however, offer you an exchange or return once the package has been delivered.

Please remember to verify your shipping information prior to purchase. 

Learn more here.

We sure do!

Explore our Atreyu-branded running hats here.

Explore our Atreyu-branded t-shirts here.

We are a direct to consumer operation but we're always open to hearing about new and exciting opportunities!

Please forward your business credentials/information to Mary Ann at Maryann@atreyurunning.com. She will review your inquiry and get back to you if opportunities to collaborate arise!

We love a good ol' fashioned shindig!

Please forward your business credentials/information to Mary Ann at Maryann@atreyurunning.com. She will review your inquiry and get back to you if opportunities to collaborate arise! 

We sure do!

You can purchase a $50, $100, $150 or $200 gift card here.

Here's the scoop...

Weight: It’s one of the lightest daily trainers on the market.

SuperCritical EVA midsole: Highly durable and resilient material with just the right amount of rebound. Learn more here.

TPU sock liner: 5mm foot bed for added bounce and long-lasting comfort. Learn more here.

Perforated tongue: Extra breathability for those pesky long runs and hot days. Learn more here.

TPU upper overlays: Non-constricting exoskeleton unlocks your inner grasshopper. Aids in overall structure and lockdown.

The upper: Thin, breathable, and stable. It doesn’t get more minimal than this.   

Neutral: Elevate your strike patterns and overall form throughout the lifespan of the shoe. 

6mm offset: Build foot strength and leg muscles the old-fashioned way. Our lower drop encourages a natural stride.

Minimal heel counter: Get the support you need without the unnecessary discomfort.